Guiness Nigeria Plc is currently recruiting for the position of a graduate Special Channels Executive. We are Guinness Nigeria, member of Diageo Plc the world's leading premium drinks business with an unrivalled collection of beverage alcohol & non-alcohol brands across the Spirits, Wine & Beer categories.
Guinness Nigeria operates a Total Beverage Business (TBB). A key contributor to the success of the GNPLC strategic plan is an effective & flexible field sales force demonstrating industry leadership in both volume driving & brand building activity. We put the customer at the heart of everything we do, and through this, will deliver sustained, mutual growth for our brands, categories, customers and partners. Will you partner with us on this journey?
We are recruiting to fill the below position:
Job Title: Special Channels Executive
Job Title: Special Channels Executive
AutoReqId: 44207BR
Location: Lagos
Reports To: National Sales Manager - Special Channels
Purpose of Role
Responsible for managing the Special Channel call centre team and online media.
Accountabilities
- Deal directly with the call centre representatives managing customers either by telephone, electronically or face to face.
- respond promptly to customer inquiries, handle and resolve customer complaints
- provide pricing and delivery information, process orders, forms, applications and requests
- organize workflow to meet customer timeframes, direct requests and unresolved issues to the designated resource
- manage customers' accounts, keep records of customer interactions and transactions
- record details of inquiries, comments, complaints and record details of actions taken
- consolidates and distribute customer and sales activity reports
- maintain customer databases, manage administration and follow up on customer interactions
- provide feedback on the efficiency of the customer service process
- Liaise with the assign vendor and check the progress of deliveries of customers' orders to the event and keep record of inventories.
- To send daily, weekly, monthly, quarterly and yearly reports to manager and team as directed and in specified formats.
- Maintain a database of special channel assets and information as may be deemed relevant
Qualifications and Experience Required
- University graduate (minimum 2nd class hons/equivalent) with a minimum of 2 years relevant work experience.
- knowledge of:
- Customer service principles and practices and administrative procedures
- Relevant computer applications
- Numeric, oral and written language applications, data collection and ordering
- Must possess high attention to detail and accuracy
- Customer service orientation
- Persuasive skills and must have the ability to listen.
- Self-starter-able to work on own initiative
Application Closing Date
Not Stated
How to Apply
Interested and qualified candidates should:
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