Standard Chartered Bank Nigeria is currently seeking the recruitment of talented individuals for the post of Graduate Branch Sales & Service Officer . Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.
We are recruiting to fill the position below:
Job Title: Branch Sales & Service Officer
Job ID: 481301
Location: Lagos
Job Function: Retail Clients
Regular/Temporary: Permanent
Full/Part Time: Full time
Job Description
- Advise Personal Clients approaching Bank with complex inv. needs
- Address walk-in NTB/ETB clients' sales needs; Pull generated from Mobile/Web, catchment campaigns, word of mouth
- Activate NTB/ETB clients and set up and educate clients on remote channel usage. Hand over client to Priority or Business Banking Team if required
Inbound ETB Service-To-Sales:
- Address walk-in ETB clients' (any segment) sales needs (may be from Service to Sales; Serve client on initial request and broaden to next best conversation based on ETB analytics
- Direct and educate walk-in clients to use self-serve channels and handle service requests
- Actively seek service to sales opportunities
Engaging and deepening activities:
- This includes full understanding of needs of walk in clients, explain proposition that best fits need, refer for specialised needs
Methodically Engage (remote):
- Have complete knowledge of the clients in terms of the profile & assets
- Create analytics-backed next best conversation
Needs /anchor products:
- Individual banking products (Deposits, Wealth Products, Mortgage, CC)
Meet & deep sell (remote & in person):
- Meet in person to meet advisory needs
- Connect client with specialists
- Set up products
- Conduct/connect for periodic KYC
- Conduct fulfilment & activate
Needs /anchor products:
- Individual banking products (Deposits, Wealth Products, Mortgage, CC)
Service (remote & in person):
- Fulfil basic service needs and pass on to Client Service Managers when applicable
Needs /anchor products:
- As needed by clients
Acquiring on Referrals:
Connect & prepare (remote):
- Connect & start up referred leads (includes Personal clients in Branch with more advanced needs)
- Explain proposition & requirements in full
Needs/anchor products:
- PL, CASA, CC, Wealth Products
Meet & deep sell (in person):
- Meet, listen and determine further needs
- set up anchor products & initiate cross-sell
- Conduct/connect for KYC
- Educate and conduct initial set up for Mobile/Web, ATMs, Client Centre, and Branch
- Conduct fulfilment & activate
Needs /anchor products:
- As above
Skill Requirements
- Product broadening
- Basic banking products knowledge -CASA, Mortgage, PIL, Credit Cards, Simple wealth
- Market and competition knowledge
- Client engagement
- Closing deals
- Client training on digital solutions
- Communication and presentation skills
- Negotiation and objection handling
- Journey completion
- Understanding of KYC/CDD principles
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
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