Jobs at Unilever: Service Quality Analysts & Facilities Manager

Unilever is a multinational with presence in over 100 countries across the globe. We add vitality to life by providing brands like Close up, Omo, Lux, Lipton, Knoor and many more. Unilever is currently recruiting for the following positions: Service Quality Analyst Facilities Management Manager 1. Service Quality Analyst This role primarily involves responding to all queries on sevice provided by the Service Providers (telecom service,enterprise computing, client services), monitoring and resolving problems and incidents at country level, agreeing to and coodinating transformation programs aimed at reduing costs and improving efficiency Job Description Supports Regional Service Quality Manager - Clients Services to ensure adherence to Unilever IT Service management process, policies and procedures by the Service Providers Advises on the practicality and viability of proposed improvement plans from the Service Providers related to their root cause analysis studies Coordinates with the Service Providers on the quality of any SLA reporting received by Unilever Assists in capture, logging and tracking of billing, performance, contract compliance and relationship issues Qualification: B.Sc Computer Science(or equivalent) At least two years experience in infrastructure services 2. Facilities Management Manager This role entails you making sure that all services such as Local Area Network (LAN), Facilities Conference Room Equipment, UPS, Distributor Hardware, Handhelds, etc are available at all times Qualification B.Sc Computer Science (or equivalent) At least 1 year experience in infrastructure services If the above describes you, kindly send your detailed resume to: Human Resources Business Partner Supply Chain, Finance & Human Resources, Unilever Nigeria Plc 1, Billingsway, Oregun, Lagos. P.O Box 1063, Ikeja, Lagos or E.Mail: Nigeria.Recruitment@unilever.com Deadline is 23rd October 2008